We get it, things happen! Although being protected by travel protection is highly advisable by us here at the agency, it is up to you whether you have it or not. We work with an exclusive insurance protection company to help protect your trip from the "what if's"! All cancellations are subject to a non-refundable $50 per room fee imposed by us here at DOT in addition to any supplier, hotel, and airline penalties. Cancellations can take a lot of time and paperwork to complete on our end, as we want you to get the maximum refund back possible. The cancellation fee must be paid prior to us being able to cancel your trip.